red_sunflower | The reason why I dislike Starbucks more now (Reply)

I went to Starbucks yesterday and after ordering a Frapuccino Green Tea with light and lactose-free milk I was told it wasn't possible as the final result would be awful. Is not the first time I order that combination so I told the barista and he said that, and I quote, "Had been lied or fooled because that combination is impossible". I then asked the other barista "Hey pal! Have you lied or fooled me before? Cause it's you the one who prepared my Frapuccino Geen Tea the other day!". The guy's cheeks turned into a nice shade of red but the case is that they did it the way I asked and to be honest I was "lied and fooled" the first time cause this one tasted horrible. Starbucks' policy says that if you don't like the mix they have to do it again, of course, this time they refused as they had warned me before about the final result BUT as the barista who "lied and fooled" me the previous time didn't accept nor denied to have cheated then I was able to call the manager in charge and explain him the situation.

They still refused to make the new mix but they gave me my money back. I think that is against their policy but this particular franchise seems to break the rules quite frequently.